FAQ

The average data usage is 100 Mb per day, for example, a 5-minute conversation in Viber uses up 1 Mb of traffic.

There are no speed and data usage restrictions. No packets and time.

Internet access point.  

• Go to your settings:
  • Menu > Settings > Wireless & Networks > Mobile Networks > Access Point Names >

Click on the «Menu» button and choose a “New APN”  

• Name: globaldata
• APN: globaldata
• Username: (leave it blank)
• Password: (leave it blank)

ONLY Internet SIM card can’t find the network:

• Reboot your phone for 5 minutes
• Remove and re-insert the SIM card
• Disable automatic network selection and choose manually
• Disable mobile data roaming
• To rule out any problems with SIM card settings, test it with another device
• There should be at least 1€ on the card’s balance

 

The mobile device doesn’t detect ONLY Internet SIM card

• Remove and re-insert the SIM card
• To rule out any problems with SIM card settings, test it with another device
• Contact the support

 

If your Android device can’t connect to the network – add an APN in the settings, save and make sure they’re active.

You can manually disable mobile data roaming on your device.

Insert SIM card into mobile device – enable mobile data roaming – enable automatic operator selection.

You can check the balance in your account on the website or in your mobile device by typing *187# and pressing the call button.

Top up:

• online in the “Online store” section of the website
• online payment systems (Portmone.com, Privat24, Plategka.com) in Ukraine.
• self-service terminals (24NonStop, Ibox, EasyPay, etc.) in Ukraine.

1. Log into your account using an authorization menu on any page of the website.

2. Add your SIM cards in the “My numbers” section.

* All the necessary information is written on the backside of your SIM card.

The card works with all mobile devices and platforms: smartphones, tablets, modems/iOS, Android, Windows Phone, Blackberry

The card works in 124 countries. The list of countries and rates: all countries.

You can buy it – in Tez Telecom online store