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What if my SIM card isn’t working?

ONLY Internet SIM card can’t find the network:

  • Reboot your phone for 5 minutes
  • Remove and re-insert the SIM card
  • Disable automatic network selection and choose manually
  • Disable mobile data roaming
  • To rule out any problems with SIM card settings, test it with another device
  • There should be at least 1€ on the card’s balance
 

The mobile device doesn’t detect ONLY Internet SIM card

  • Remove and re-insert the SIM card
  • To rule out any problems with SIM card settings, test it with another device
  • Contact the support
 

If your Android device can’t connect to the network – add an APN in the settings, save and make sure they’re active.

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