What to do if SIM card or eSIM Global isn’t working?
✓ First, check if there is service in this country and your balance in your personal account.
✓ Enable data roaming.
✓ Enable automatic network selection.
✓ Please restart your device.
SIM Card or eSIM Global can’t find network
✓ First, check if there is service in this country
✓ Turn off the device and turn it on after 5 minutes
✓ Go to settings —> Network selection —> Switch to manual mode. Wait for the list of networks / operators: select each network from the list for 3 minutes, including unavailable networks (greyed out). Enable automatic network / operator selection and restart your device.
✓ Contact support chat on the website
Devices that support eSIM Global
If you decided to order an eSIM, check if your device supports this technology before purchasing. You can find the list of supported devices in this PDF file
SIM Card or eSIM Europe Not Working?
What to do if SIM card or eSIM Europe isn’t working?
✓ First, check if there is service in this country and your balance in your personal account.
✓ Enable data roaming.
✓ Enable automatic network selection.
✓ Please restart your device.
SIM Card or eSIM Europe can’t find network
✓ First, check if there is service in this country
✓ Turn off the device and turn it on after 5 minutes
✓ Go to settings —> Network selection —> Switch to manual mode. Wait for the list of networks / operators: select each network from the list for 3 minutes, including unavailable networks (greyed out). Enable automatic network / operator selection and restart your device.
✓ Contact support chat on the website
Devices that support eSIM Europe
If you decided to order an eSIM, check if your device supports this technology before purchasing. You can find the list of supported devices in this PDF file
❌Dear customers. We would like to draw your attention to the fact that access to mobile internet from the SIM card Only Internet (1000XXXX) and SIM Only Internet Global (2000XXXX) ended forever on 30.07.2023.
